Customised Courses
The advantage with regularly updated, readymade courses like these, is that they are QUICK, EASY and GOOD!
  • Quick to set up - all the handouts and pre-course work are on the shelf and ready to go.
  • Easy to arrange - to suit you, either on your own premises or at your preferred venue.
  • Good - honed to the highest specification, and proven to be successful.
Personal Skill Development
  • Assertiveness at Work
  • Communication Skills
  • Delegation
  • Goal Setting
  • Interviewing Techniques (Recruitment / Selection / Appraisal / Discipline etc)
  • Introduction to Project Management
  • Memory Skills
  • Minute Writing Skills
  • New Manager Training
  • New Supervisor Training
  • Presentation Skills and Conference Speaking Skills
  • Speech Making (Formal - weddings, and informal - team talks)
  • Stress Management
  • Telephone Techniques (Advanced) & 'Phone Rage'
  • Time Management and Personal Organisation
Interpersonal Skill Development
  • Coaching Skills
  • Counselling Skills for Managers
  • Customer Handling Skills
  • Customer Service Skills
  • Dealing with Difficult People
  • Image and Impression Management
  • Improving Staff Performance
  • Negotiating Skills
  • Performance Appraisal
  • Taking Corrective Action with Individuals
  • Training the Trainer
Influencing Skill Development
  • Discipline at Work
  • Facilitation Skills
  • Giving Bad News
  • High IMpact Presentations
  • Leading Teams
  • Managing Attendance
  • Managing Meetings
  • Negotiating in Teams
  • Team Building
  • Team Building (and Team Working)
Organisation Development Skills
  • Consulting Skills
  • Managing Change
  • Managing Learning
  • Problem Solving (Creative and Systematic)
  • Word of Mouth Marketing
One-off or Customised Training
Sometimes an 'off-the-shelf' solution is not appropriate and so a specific or customised design can be put together, with full management consultation, to meet the needs of clients. I am a firm believer in practical, enjoyable and commonsense training that is backed up by my personal guarantee.

Customised Courses
Course durations vary but most are one day or two day events.

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