I have over 30 years management and training experience in the private, public and voluntary sectors in the UK. I have helped many organisations to develop their key people, especially their first line managers and customer facing staff. I am passionate about managers getting the most out of their staff and staff getting their customers passionate about their organisation!
It is very easy to waste money on training and development. Over the years I have witnessed thousands of pounds being wasted using trainers and course designs that were not up to the job. I am a firm believer in practical, enjoyable and common sense training that is backed up by a personal guarantee.
Before setting up my own business in 1992 I spent 5 years as a Senior Tutor at the BT Management College followed by 7 years as a Team Leader and Senior Consultant (and founding member) of BT's Management Consultancy Division.
The key areas of management and customer service that I have interest and expertise in are:
Accreditations and Memberships
I am an accredited practitioner for the Margerison-McCann Team Management System (TMS), the DDI Performance Management Programme and the Herrmann Brain Dominance Instrument (HBDI).
My professional and trade memberships include:
© 2020 Frank Newberry.